Client Support
The support desk is open 8:00am to 4:30pm MST Monday through Friday.
You may also access manuals and other reference material from our Manuals.
Log Via Email
Please include your software serial number as well as details about your support request. Please note that email requests may be logged quicker than phone. Please provide as much information as possible to ensure that your call is logged in a timely manner. You will be emailed your case number once logged.
Log Via Phone 403-259-7431.
Please have your software serial number ready (if applicable) as software calls cannot be logged without. Please have the details of your support request ready when phoning in.
Calls should be logged within 2 hours and a support number will be emailed once logged. The engineer assigned to your case will be in communication with you based on a first come, first served, and priority basis.
For all FactoryLink Support Calls, please have ready your serial number, as a call cannot be logged without one.
For FactoryLink 75 & 80
Start > All Programs > FactoryLink > License Wizard
View Purchased Options, click Next
For FactoryLink 66
In Command Prompt, enter "ukey -l"